FG99 terms of service Bangladesh

These FG99 terms of service Bangladesh govern your access to and use of our website, mobile application, accounts, payments, promotions, and all related services. By registering, browsing, depositing, withdrawing, or otherwise using the platform, you enter into a legally binding agreement with us. Please read these terms carefully together with our Privacy Policy and Disclaimer, as they form part of the overall relationship between you and the operator. If you do not agree with any provision, you must stop using the service immediately. We may update these terms at any time, and your continued use after any change means you accept the revised version in full.

1. Acceptance of Terms

By accessing, visiting, registering for, or using our platform, mobile application, or any associated services, you confirm that you have read, understood, and agreed to these terms and all applicable policies. This document is the binding contract between you and us regarding your use of the online casino and betting services. We reserve the right to amend, replace, or revise any part of these terms whenever necessary for business, legal, security, or operational reasons. Updated terms become effective when posted on the platform unless a different effective time is stated. If you continue to use the service after changes are posted, that continued use constitutes your acceptance of the revised contract.

2. Eligibility Rules

You may use the service only if you meet all eligibility requirements. You must be at least 18 years old, and we apply a strict anti-underage policy with the right to request proof of age at any time before or after registration, deposit, or withdrawal. You must have full legal capacity to enter into a binding agreement and to use payment instruments in your own name. The service is intended for players in Bangladesh, and you are responsible for ensuring that your use complies with local law where you access it. If you are under a self-exclusion restriction, you must not register a new account or attempt to reopen access during the exclusion period.

3. Registration and Security

When creating an account, you must provide accurate, complete, and current information, including your real name, valid phone number linked to services such as bKash or Nagad where relevant, and correct date of birth. Only one account is permitted per person, household, device, payment method, and network environment unless we expressly approve otherwise in writing. Multi-accounting is strictly prohibited and may result in closure of all related accounts, voided bonuses, confiscated balances, and blocked future access. You are solely responsible for safeguarding your login credentials, phone access, password, PIN, and any authentication tools. All activity, bets, deposits, and withdrawals made through your account are treated as authorized by you unless we determine otherwise.

4. KYC and Verification

To protect player safety, payment integrity, and AML compliance, we may require identity verification at registration, before a withdrawal, after unusual activity, or at any other time we consider necessary. KYC checks may include a government-issued ID, proof of address, proof of ownership of a payment method, selfie verification, source of funds information, or additional documents reasonably requested by our compliance team. You must provide clear, valid, and unaltered documents within the timeframe we specify. If you fail verification, submit inconsistent information, or refuse reasonable checks, we may suspend the account, restrict transactions, delay withdrawals, void bonuses, or permanently close access until the matter is resolved.

5. Payment Methods

We support selected payment methods suitable for players in Bangladesh, including bKash, Nagad, Rocket, and USDT where available on the platform. Availability may vary by account status, verification level, technical conditions, risk review, or payment partner requirements. We do not guarantee that every method will be available at all times, and we may add, remove, suspend, or restrict a method without prior notice where necessary for security or compliance. You must use only payment methods registered in your own name or otherwise approved by us after verification. Third-party funding is prohibited, and any attempt to deposit or withdraw through another person's account may lead to suspension, reversal, or reporting for AML review.

6. Deposit Terms

The minimum deposit is ৳100 or the equivalent value in USDT if that option is offered to your account. Most approved deposits are credited instantly, but delays may occur because of payment provider processing, blockchain confirmation, technical maintenance, security screening, or incorrect transfer details supplied by you. We do not charge deposit fees from our side, although your bank, wallet, telecom provider, or blockchain network may apply separate charges outside our control. Deposits must be made for genuine gaming activity only. We may refuse, reverse, or place a hold on any deposit that appears suspicious, unauthorized, duplicated, mistakenly sent, connected to a third party, or inconsistent with normal account behaviour.

7. Withdrawal Terms

For verified accounts, withdrawals are typically processed within 5 to 15 minutes, but actual completion times may vary depending on payment method, system load, provider delays, security checks, and compliance review. Where possible, we may require withdrawals to be returned through the same method used for deposit, or through another verified method in your name if operationally necessary. Before approving a payout, we may request KYC documents, source of funds details, or confirmation of transaction ownership. We reserve the right to delay, limit, reject, or cancel any withdrawal that appears fraudulent, linked to bonus abuse, connected to prohibited activity, or otherwise raises legal, security, or AML concerns. For payment options and updates, see Home.

8. Bonus Terms

All bonuses, free credits, cashback offers, and promotional rewards are subject to separate bonus terms in addition to this FG99 terms and conditions Bangladesh page. Where wagering requirements apply, they must be fully completed before any related winnings become eligible for withdrawal, and the exact multiplier or conditions will be stated in the relevant promotion. Bonuses may expire if not used within the stated time limit, and any unused promotional balance or winnings connected to expired offers may be forfeited. Only one bonus may be claimed per person, household, IP address, device, or payment method where specified. Some games may contribute differently or not at all, and maximum bet limits during active bonus play must be respected. More details may be posted on Bonuses.

9. Promotion Abuse

We reserve the right to monitor all promotional activity for fairness and abuse prevention. If we reasonably believe that you have engaged in bonus abuse, hedging, low-risk wagering patterns intended solely to clear wagering requirements, coordinated play, duplicate claims, manipulation across linked accounts, or any attempt to gain an unfair advantage, we may void bonuses, remove winnings, suspend withdrawals, or close the account entirely. We also retain the right to modify, replace, suspend, or cancel any promotion at our discretion without compensation, particularly where operational error, misuse, legal risk, or technical failure affects the offer. Participation in any promotion is a privilege, not a guaranteed right, and all bonus terms are interpreted by us acting reasonably and in good faith.

10. Responsible Gambling

We support responsible gambling and expect all users to treat betting and casino play as entertainment rather than a source of income. You are encouraged to monitor your spending, time, and behaviour, and to request support if gambling stops being enjoyable or manageable. We may offer tools such as daily, weekly, or monthly deposit limits through customer support, along with cool-off periods of 24 hours, 7 days, or 30 days, session reminders, and self-exclusion options through Telegram support or other available channels. During self-exclusion, you must not attempt to open a new account. We also recommend parental control tools to reduce minor access and encourage seeking professional help where gambling causes personal or financial harm.

11. Prohibited Activities

The following conduct is strictly prohibited and may result in immediate termination, forfeiture of funds, transaction reversal, and possible legal action. Fraud - using stolen credentials, false identity details, unauthorized payment instruments, or chargebacks. Multi-accounting - opening or controlling more than one account directly or indirectly. Money laundering - engaging in suspicious transactions, rapid movement of funds, or any conduct that triggers AML concerns, which may be reported to authorities. Collusion - cooperating with others to manipulate outcomes or gain unfair advantage. Software manipulation - using bots, scripts, automation, or unauthorized tools. Exploitation of errors - taking advantage of bugs, pricing mistakes, or system faults. Unauthorized access - attempting to breach systems or accounts. Abusive behavior - threatening, harassing, or insulting staff or other users.

12. Intellectual Property

All content made available through the platform, including software, design, text, graphics, logos, databases, interfaces, trademarks, service marks, and compilation rights, is owned by us or licensed to us and is protected by applicable intellectual property laws. You receive a limited, non-exclusive, revocable, non-transferable right to use the service for personal, non-commercial entertainment only and in accordance with this FG99 user agreement Bangladesh page. You may not copy, reproduce, modify, distribute, publish, reverse engineer, scrape, frame, or otherwise exploit any part of the service without our prior written consent. Third-party game and software providers, including JILI, PG Soft, Pragmatic Play, and Spribe, retain all rights in their respective products, brands, and content.

13. Liability Limits

The service is provided on an as is and as available basis. We do not guarantee uninterrupted access, continuous availability, complete accuracy, error-free operation, or that defects will always be corrected immediately. To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of opportunity, loss of data, reputational harm, or business interruption arising from your use of the platform. You accept full responsibility for all gambling decisions and losses incurred through your account. Our total aggregate liability to you for any claim connected with the service shall not exceed the total amount of your net deposits made during the 90 days immediately preceding the event giving rise to the claim.

14. Termination

You may request account closure at any time by contacting support, and any remaining eligible balance may be withdrawn subject to normal verification, security review, and open investigation checks. We may suspend, restrict, or terminate your account immediately if you breach these casino terms Bangladesh provisions, fail KYC, engage in fraud, trigger AML concerns, abuse promotions, attempt unauthorized access, or if closure is required for legal, regulatory, security, or operational reasons. We may also close accounts that remain inactive for 12 months or longer, subject to applicable balance handling procedures and verification requirements. Termination does not affect rights, obligations, investigations, or liabilities that arose before the closure date, including payment recovery and compliance reporting.

15. Disputes and Law

These terms are governed by the laws and legal principles that we designate for operation of the service, subject to any mandatory protections that may apply to users in Bangladesh. If a dispute arises, you agree to first contact support and attempt an informal resolution by providing full details, account information, and supporting documents. If the matter is not resolved informally, the parties shall attempt mediation in good faith before proceeding further. Any unresolved dispute shall then be settled by binding arbitration conducted in English on an individual basis only. Class actions, representative proceedings, and consolidated claims are not permitted, and each party must bring claims solely in its own name unless applicable law requires otherwise.

16. Changes and Contact

We may revise these terms immediately upon posting an updated version on the platform, and material changes may also be notified through the site, account messages, or email where appropriate. It is your responsibility to review the current version regularly before using the service, making a deposit, claiming a promotion, or requesting a withdrawal. Continued access after a revision means you accept the updated terms in full. If you need help with account closure, self-exclusion, KYC, payment review, or any other issue, our support team is available 24/7 in Bengali and English, with a target response time of within 24 hours. For platform access options, you may also review App if relevant to your device.